<sup>Nowadays, information technology is developing rapidly which plays an important role in providing the better customer services and meeting the changing business requirements.Therefore, the success of these services will be guaranteed internationally if the services provided by the IT department meet the standards, frameworks, and procedures applied in the world. Creating and applying structure and processes of IT Service Management (ITSM) is essential for any organization or company that uses a widespread use of IT services.

In the same vein, Taksa System as a Professional IT Infrastructure Service & Security Management and Consultation Company, introducing ITIL solutions used to design and implement the ideal situations for IT Service Management (ITSM) as a general term that describes a strategic approach to design, deliver, manage and improve the way businesses use Information Technology (IT) based on ITIL v3 framework procedures and processes, through the implementation of an adequate ITIL Ready Helpdesk, the enterprise edition of 'ManageEngine ServiceDesk Plus' system; Information Security Management System (ISMS) as a global term based on business risk approach to establish, implement, operate, monitor, review, maintain and improve Information Security; Installation & implementation of the Digital Archiving System or Electronic Document Management System (EDMS) using Alfresco Community Edition as our related up-to-date and world class representing system tool.</sup>