Help Desk Notifications
Speed up Ticket Resolution with Instant and Automated Notifications
Alert IT technicians when tickets are created or assigned and keep your end users informed every step of the way with email and SMS notifications. Create templates for email notifications to reduce manual efforts.
Stay in Charge of Ticket Workflows with Email Commands
Create, edit, or close tickets on the move with predefined email commands. All you have to do is send an email with the appropriate commands the changes will be automatically completed.