^{Help Desk Notifications}

^{Speed up Ticket Resolution with Instant and Automated Notifications}

^{Alert IT technicians when tickets are created or assigned and keep your end users informed every step of the way with email and SMS notifications. Create templates for email notifications to reduce manual efforts.}

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(51 votes)

^{Multi-Site Support}

^{Run a Truly Global IT Help Desk}

^{Manage multiple sites from a single IT help desk tool. Set up custom workflows for each site, enhance collaboration, and gain visibility and control over your long-distance IT.}

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(48 votes)

^{IT Help Desk Archiving}

^{Reduce IT Help Desk Clutter with Automated Archiving}

^{Archive your old, unused data to improve your IT help desk performance. Easily search, access, and export archived data at any time.}

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(42 votes)

Email Commands

^{Stay in Charge of Ticket Workflows with Email Commands}

^{Create, edit, or close tickets on the move with predefined email commands. All you have to do is send an email with the appropriate commands the changes will be automatically completed.}

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(44 votes)

Ticket Auto Assign

^{Automate Ticket Assignment. Don't Miss a Single Ticket.}

^{Auto-assign tickets based on technician availability with technician auto-assign. Use either the round robin or load balancing method to cover every ticket.}