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Features & Capabilities of ManageEngine ServiceDesk Plus System

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Service Level Agreement - SLA

Solve Tickets. On Time. Every Time.

Create SLAs to provide quality services on time to your end users. With ServiceDesk Plus' intuitive SLA management, proactively escalate to four levels of hierarchy to ensure SLAs are met.

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Business Rules

Automate Help Desk Workflows for Efficient Ticket Handling

Configure business rules to organize incoming requests (via web form and email) and deliver them to groups, assign their status, and more to simplify your incident workflow.

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User Surveys

Gather end-user feedback and improve your service delivery

Gather end-user feedback with the built-in survey. Define your own questions to measure your IT support team's responsiveness.

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Self-Service Portal

Empower Your End Users

Facilitate easy request creation, keep end users informed on ticket progress and approvals with automated notifications, and make company-wide announcements of outages.

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IT Knowledge Base

Respond to and resolve tickets faster

Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your IT help desk. Narrow your search using keywords and topics.

 

 

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Features and Capabilities of Manage Engine Service Desk Plus System

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