Send automated IT help desk alerts to end users and IT staff in response to specific events.
Configure separate notifications for different modules such as request, problem, change, solution, tasks, and projects.
Set up over a dozen automated notifications for end users, including acknowledgment of new tickets and notification of ticket updates, resolution, and closure.
- Inform IT technicians when tickets are created, unassigned, or left unpicked. Notifications can also be sent when the tickets are assigned to a single technician or a technician group and when end users reply to tickets.
- Construct custom email templates for each notification to ensure standardized communication without redundant typing.