Power your help desk with the new System Tools
Integrate system tools with ServiceDesk Plus to manage and troubleshoot systems effectively. Now you can easily monitor, analyze, and manage any number of systems and even perform planned maintenance.
Centrally Manage Your IT Contracts. Ensure More Control.
Manage contracts with different vendors seamlessly. Track IT hardware and software contracts to improve compliance, associate assets, and receive proactive notifications for contract expiration.
IT Problem Management
Manage IT Problems and Ensure Better Service Availability
Classify, analyze, and close problems. Analyze root causes and reduce repeat incidents to boost your IT help desk's productivity. Problem management is the process responsible for managing the lifecycle of all problems that happen or could happen in an IT service. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. The Information Technology Infrastructure Library defines a problem as the cause of one or more incidents.
Help Desk Notifications
Speed up Ticket Resolution with Instant and Automated Notifications
Alert IT technicians when tickets are created or assigned and keep your end users informed every step of the way with email and SMS notifications. Create templates for email notifications to reduce manual efforts.