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Features & Capabilities of ManageEngine ServiceDesk Plus System

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(45 votes)

 

Purchase Order Tracking

Streamline Your Purchases with Simple PO Management

Automate your supplier interactions and IT purchases with full traceability and visibility, maintain master records for various vendors, track purchases from ordering to receipt and invoicing, reduce delays, and cut unnecessary spending.

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(42 votes)

 

IT Change Management

Implement Changes With Minimal Impact and Risks

Streamline planning, approval, and implementation with automated workflows. Eliminate unauthorized and failed changes.

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Configuration Management Database (CMDB)

Maintain a Centralized Repository for All Your Configuration Items

Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

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IT Service Catalogs

Streamline IT Service Requests and Redefine Customer Experience

Showcase your available IT services to end users and give a new face to your IT. Create and publish your service catalog with custom service-level agreements (SLAs) and multi-stage approvals.

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(43 votes)

 

Ticket Auto Assign

Automate Ticket Assignment. Don't Miss a Single Ticket.

 Auto-assign tickets based on technician availability with technician auto-assign. Use either the round robin or load balancing method to cover every ticket.

Features and Capabilities of Manage Engine Service Desk Plus System

  • No. 22, Zeytoon Building, Javaheryan St., Sattari Expy, Tehran, Iran
  • +9821 - 449 78 699
  • +9821 - 446 28 335
  • +98 - 930 584 2566
  • Info @ TaksaSystem.com

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