ManageEngine ServiceDesk Plus - An ITSM based on ITIL

^{"ManageEngine ServiceDesk Plus" System based on ITIL v3 Framework Best Practices & Processes}

^{ITIL-based features designed for your IT help desk}

^{IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value. In other words:}^{ITSM is the art of making a business run.}

^{If you want to know what IT service management (ITSM) is, you have three options. First, you can Google it and be confused by all the corporate-speak and contradictory explanations. Second, you can ask a room of IT people. Don’t be alarmed when they start shouting back-and-forth about processes, incident management, and IT delivery. Or third, you can continue reading this guide.}

^{ITSM is complicated, so we’re going to cut through the jargon, break ITSM into its elements, and address some common misconceptions. We did all the Googling and shouting for you.}

^{Defining ITSM}

^{If ITSM is the art of making a business run, that begs some questions. How does a business run? For whom? For what purpose? With what tools?}

^{To begin answering those questions, let’s break down ITSM into five areas of concern:}

^{End Users: Employees and customers who use IT services}
^{Services: Applications, hardware, infrastructure, etc. provided by IT}
^{Quality: Solving IT problems effectively and efficiently}
^{Cost: Getting the most out of an IT budget}
^{Business: Enabling a company to perform its core functions and achieve its goals}

^{ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class services to end users with reduced costs and complexity. Over 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high user satisfaction}

Help Desk Work Flow

^{ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition.}

^{Manage Engine is the leading provider of cost-effective enterprise IT management software trusted by more than 180,000 organizations in 200 countries}

^{ServiceDesk Plus is Available in 3 Editions}

^STANDARD ^{(FREE FOREVER) HELP DESK SOFTWARE}	^PROFESSIONAL ^{HELP DESK + ASSET MANAGEMENT}	^ENTERPRISE ^{HELP DESK + ITIL +ASSET + PROJECT}
^{Self-Service Portal} ^{Knowledge Base} ^{Multi-site Support} ^{SLA Management} ^{Help Desk Reports} ^{IT Project Management (Add-On)} ^{Change Management (Add-On)} ^{Fail Over Service (Add-On)}	^{Help Desk Management} ^{Agent based Asset Scanning} ^{Software Asset Management} ^{Asset Inventory Reports} ^{Purchase & Contracts Management} ^{IT Project Management (Add-On)} ^{System Tools (Add-On)} ^{Change Management (Add-On)} ^{Fail Over Service (Add-On)}	^{Incident Management} ^{Asset Management} ^{Problem Management} ^{Service Catalog} ^{Change Management} ^CMDB ^{IT Project Management} ^{System Tools (Add-On)} ^{Fail Over Service (Add-On)}

^{Help desk module is now FREE!}^{Promises without restrictions}

^{Obviously, anything labeled free, usually comes with an asterisk, that quickly spoils the fun. That's why, the company has made the Standard Edition of ServiceDesk Plus free for some small company - without restrictions. There are no tricks, traps, or an asterisk with their offer. Now, you can enjoy a world-class help desk experience without restrictions on the number of technicians, tickets, or users that usually curtail a good help desk experience!}

^{Free IT Help Desk Software - ManageEngine ServiceDesk Plus (Standard Edition)}

^{Features of Enterprise Edition}

^{The standard edition comes with full-fledged ITIL Incident and Knowledge Management functionalities with extensive Reporting and Dashboard capabilities that cover the full lifecycle of IT help desk tickets!}


^Modules	^Automation	^{Value added features}
^{Incident Management}	^{Automatic Ticket Dispatcher}	^{Multi Site Support}
^{Knowledge Base}	^{Notifications}	^{Robust Reporting}
^{Self Service Portal}	^{Preventive Maintenance}	^{AD & LDAP Integration}
^{SLA Management}	^SLAs	^{API Integration}
^{User Surveys}	^{Automatic Ticket Routing}	^{Holidays and Operational Hour Management}
		^Dashboards
		^{Request Templates}
		^{Technician Availability Scheduler}

^{"ManageEngine ServiceDesk Plus" System based on ITIL v3 Framework Best Practices & Processes}

^{ITIL-based features designed for your IT help desk}

^{Defining ITSM}

^{ServiceDesk Plus is Available in 3 Editions}

^{Help desk module is now FREE!}^{Promises without restrictions}

^{Features of Enterprise Edition}

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"ManageEngine ServiceDesk Plus" System based on ITIL v3 Framework Best Practices & Processes

ITIL-based features designed for your IT help desk

Defining ITSM

ServiceDesk Plus is Available in 3 Editions

Help desk module is now FREE! Promises without restrictions

Features of Enterprise Edition

Category

Send Message

^{"ManageEngine ServiceDesk Plus" System based on ITIL v3 Framework Best Practices & Processes}

^{ITIL-based features designed for your IT help desk}

^{Defining ITSM}

^{ServiceDesk Plus is Available in 3 Editions}

^{Help desk module is now FREE!}^{Promises without restrictions}

^{Features of Enterprise Edition}